Order Notifications
By placing an order with Rosy Hill Organics LLC, you agree to receive order-related notifications via email and/or SMS regarding the status of your purchase.
Email Notifications
You may receive emails regarding:
Order Confirmation: Confirmation that your order has been received and is being prepared.
Shipping Notification: An update when your order has been shipped, including tracking information when applicable.
Delivery Confirmation: Notification that your order has been delivered.
These emails are considered transactional communications necessary to complete your purchase and cannot be opted out of while your order is in progress.
If you have questions regarding order notifications, please contact us at info@rosyhillorganics.com.
SMS Notifications
You may receive SMS text messages containing shipping notifications, tracking information, and delivery updates related to your order.
Standard messaging and data rates may apply. You may opt out of SMS notifications at any time by following the unsubscribe instructions included in the message.
For additional information, please review our Privacy Policy and SMS Terms of Use.
Property Access & Pickup Notice
By visiting Rosy Hill Organics LLC for order pickup, you acknowledge that you are entering private property.
All pickups are by scheduled appointment only, and customers (and any guests) agree to follow posted instructions and designated pickup procedures while on the premises.
By entering the property for pickup, you agree that you are doing so at your own risk and understand that Rosy Hill Organics LLC, including its owners, employees, contractors, agents, Nathan Abplanalp, and Rachel Abplanalp, is not responsible for injury, loss, or damage that may occur during your visit, to the fullest extent permitted by law.
This notice applies to all customers visiting the property for order pickup, whether or not an online order has been placed.
Refund Policy
At Rosy Hill Organics LLC, we stand behind the quality and freshness of our products. Due to the nature of our products, all sales are final. We do not accept returns or offer refunds except in cases of verified damage during shipping.
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery at info@rosyhillorganics.com.
To be eligible for a replacement:
DO NOT DISCARD CONTENTS or SHIPPING BOX until we have verified a replacement otherwise you void any replacements.
The item must be unused and in the same condition in which it was received.
The item must be in its original packaging.
MUST include clear photos of the damage must be provided:
- Shipping Label
- Entire exterior of box
- Inside of box with ALL products visible.
- If you can’t see all products in a single photo, after taking a photo of contents inside the box, lay them out on the table and take photos of everything. More photos are better.
A detailed description of the issue must be included.
Shipping charges are non-refundable.
Rosy Hill Organics LLC reserves the right to deny replacement requests that do not meet these requirements.
Processing Time
Orders are typically processed within 1–2 business days. Many orders ship the same or next business day; however, processing times may vary during high order volume, holidays, sales, severe weather, or other unforeseen delays.
We are closed on Sundays.
Once your order has shipped, you will receive tracking information via both email (info@rosyhillorganics.com) and SMS text notification, if a mobile number was provided at checkout.
Please check your spam or junk folder if you do not see your invoice or shipping confirmation email.
Estimated Shipping Times
Estimated delivery times are not guaranteed and may vary depending on carrier delays, weather conditions, holidays, or other circumstances outside our control.
Estimated shipping times are as follows:
United States: 3–7 business days
Local Pickup: 1–2 business days
International Orders: 10–30 business days
Returned Orders Due to Incorrect Address Information
If an order is returned to us due to an insufficient or incorrect shipping address provided by the customer (including missing apartment, suite, or unit information), additional shipping charges will apply to resend the order.
We will contact you via email and/or text message to verify the updated shipping address. All additional shipping fees must be paid before the order can be resent.
If we do not receive a response after reasonable contact attempts, the order may be restocked and issued as store credit for the order subtotal minus original shipping charges.
Store credit must be used within 60 days from the issue date. Notification of issued credit will be sent via email.
Need Help?
For questions regarding your order, shipping, returns, or policies, please contact:
Rosy Hill Organics LLC
info@rosyhillorganics.com
rosyhillorganics.com