Order Notifications
By placing an order with Rosy Hill Organics, you agree to receive notifications via email and/or SMS regarding the status of your purchase. These notifications include:
By Email
- Order Processing: Confirmation that your order has been received and is being prepared.
- Shipping Notification: An update when your order has been shipped, including tracking details if applicable.
- Delivery Confirmation: A final email notifying you that your order has been delivered.
These emails are essential for keeping you informed about your order and cannot be opted out of while your purchase is in progress. If you have any questions regarding your notifications, please contact us at info@rosyhillorganics.com.
By SMS Text
You may receive a SMS text for shipping and/or delivery notifications. Standard messaging and data rates may apply for SMS notifications. You may opt out of SMS notifications at any time by following the instructions provided in the message.
For more details, please review our Privacy Policy and SMS Terms of Service.
Refund Policy
At Rosy Hill Organics, we fully stand by our products for the highest of quality and freshness. All sales are final. We do not accept returns or offer refunds. If you experience an issue with damage to your order during shipping, please read below for more info.
Damaged Items
If you find an issue with your item, please contact us within 7 days of receiving your item(s) to let us know what is wrong. In order to exchange your damaged item:
- Item must be unused and in the same condition that you received it.
- Item must also be in the original packaging
- Please include photos of damage and a detailed description
- Shipping is non-refundable.
Processing Time
We ship orders out the same business day or the next business day. We are closed Sundays. You will receive a USPS tracking number from Rosy Hill Organics (info@rosyhillorganics.com) once your order has been shipped out. Please check your spam folder for your invoice and/or the tracking info.
Estimated Shipping Time
3 – 7 business days within the US. 1-2 business days for local delivery. 10-30 days for international.
Need Help?
Contact us at info@rosyhillorganics.com for questions related to refunds and returns.